SHIPPING & DELIVERY
Delivery – Charges and Timing
• We offer free shipping for all “subscription box” orders. For orders of pre curated boxes and individual products placed via “Gift” site, a nominal shipping fee is charged for the same.
• The total shipping charges for these orders vary between INR 100 and INR 300, and will be calculated at checkout (charges are based on, final weight and volume of the package to be delivered).
• Orders are usually delivered within 5-7 business days of shipping depending on the location of the recipient
Monthly subscriptions boxes in the first month are shipped immediately and the following month onwards, are shipped in the first week of the month.
For gift orders, your box will go out within 1-3 business days of ordering. If you’d like us to wait to ship your gift until a specific date, leave special shipping instructions in the order notes or for more information on how this will work for your specific order, feel free to email us on firstname.lastname@example.org or call on + 91 9953502522.
Do you ship internationally?
No, we do not yet – but we are working on it!
How do I track my order?
Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
Should you have any questions about your order dispatch, we’re just a quick email or phone call away
+ 91 9953502522
email@example.com | MON – SAT | 9:00 AM – 6:00 PM IST
Who will deliver my order?
We ship through registered courier companies Delivery and Fedex. Our delivery partners will attempt to deliver the package twice before they return it to us.
Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
What if my box is returned by the shipping partner (due to incorrect address or non-deliverable location)?
We will contact you via email when we receive the returned box and will hold the box for you to claim within 14 days.
When is the cut off time for receiving one month’s box versus the next when ordering my box?(For monthly subscription boxes)
All orders placed by 11:59 PM on the last day of the month, will be for the current month’s box. Any orders placed at 12:00 AM on the 1st of the month, will start you with the new month’s box.We generally open the option to pre book the following months box a week in advance.
Shipping terms and conditions
• Any part cancellation or refund of the order may incur shipping charges on the balance order.
• Saturdays, Sundays and public holidays are not set as business days for standard deliveries.
• All orders of monthly subscription boxes qualify for free shipping, unless otherwise conveyed in any special custom curation case.
What are the accepted payment methods for domestic transactions?
We accept the following modes of payment for domestic transactions:
• Credit cards – Mastercard, Visa and American Express
• Net Banking – all major banks
• Debit Carts – all major banks
• Cash on Delivery:
All major International cards are also accepted
What if my card has been charged multiple times for the same order?
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at + 91 9953502522 or write to us at firstname.lastname@example.org, and we will resolve it for you.
Our customer care team is available from Monday to Saturday, from 9:00 am till 6:00 pm.
Where can I find my billing details?
All transaction and billing related information is shared via email with your order confirmation.
How do coupons work?
It’s great that you found a coupon! Certain types of coupons apply to distinct types of orders. You may apply them on the payment/ checkout page. No two vouchers/coupons can be clubbed
Are there any hidden costs? Like GST, taxes, fees etc.
No, the price you are charged is inclusive of all applicable taxes and fees.
Exchange And Returns
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
Is my purchase eligible for free return or exchange?
Your purchase is eligible for return or exchange if it meets the following conditions:
• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email
• If the product you receive has a genuine quality/manufacturing defect
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Special Instructions for The Subscription Box – The monthly Mama-to-be and Mama and Baby Boxes are curated by our experts and unfortunately, we will not be able to replace the products in the box in the event that you do not like it. In the event of a product being damaged in transit, we will replace it, provided the issue is communicated to us within 24 hours of delivery of the Mama & Peaches Box.
There are no returns and no refunds available on the boxes since these are discovery boxes.
How do I return my purchase?
• If you would like to return any of the items purchased please contact our care team within 7 days of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
You may contact us via email at email@example.com or call our customer care at + 91 9953502522 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.
When will I receive the exchanged item?
Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5-7 working days
When will I receive the store credit or refund?
• We will be happy to, following a quality check, offer you a refund or store credit, as applicable in your case. This will be processed within 7 business days
• Any refund will be made in the original method of payment
• If your purchase is eligible for a free return or exchange as explained above, the credit note or refund will also include the proportionate shipping cost.
Orders can be cancelled on the same day by reaching out to our customer care via email. If you cancel it in time, will refund the full amount.Once an order has been dispatched the order cannot be cancelled.
If a customer, cancels the order once it has been dispatched he shall be liable to 100% of the amount.
Terms and conditions
• Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase
• Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to offer you a credit note or a refund
• Proportionate shipping will be refunded only if it meets our conditions for a free return i.e. a quality or wrongly delivered product
• We are unable to entertain requests to replace a product with a different product or style, even if the price is the same
We encourage thoughtful use of paper and we’re careful not to generate too much waste. That is why we keep our packaging very simple yet gorgeous with transparent sheets completely showing the box
All of Mama & Peaches signature boxes are thoughtfully manufactured and packaged in our signature style with a ribbon added on top, these are good to go.
Don’t forget to send a personalized message with your gift, we will handwrite it for you to add that extra charm .
THE SUBSCRIPTION BOX:
Does everyone get the same box each month?
While there may be months where everyone receives the same box, most months will have multiple variations. The intent is to put a box in your hand that best represents your stage or your babies age. Sometimes the contents of the box may differ slightly from one subscriber to another–it’s part of the charm!
Are there box previews? Will I be able to know products in my box?
Who doesn’t love surprises! The idea is to create a feeling of surprise for the mama, so we try and leave the items unexplored. However, for a sneak peek you can follow us on Instagram and Facebook.
Can I select the products for my box?
We are a discovery box! Part of the excitement comes, from not knowing what you are going to receive each month. If you have a product you want to see in a future box, we’d love to hear about it. Email us at firstname.lastname@example.org with your ideas.For pre curated boxes you can explore our gift options.