The Snail and the Whale
- Regular price
- Regular price
- Sale price
Hassle free returns
On time delivery
Make in India
Shipping & Returns
- All orders would be dispatched within the stipulated time mentioned on the product page. Products that are mentioned to be ‘MADE TO ORDER or “PERSONALIZED” will take around 8 – 10 days to get dispatched.
- Shipping on all orders over the value of ₹999 is Free. For all orders below that amount a nominal shipping fee of ₹99 is charged.
- We offer 7 days hassle-free returns from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services at no additional costs or charge.To initiate your return request Click Here
- Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
- Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn/used, a refund would not be provided.
- PLEASE NOTE REFUNDS ARE PROCESSED AS STORE CREDIT ONLY. YOU WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH IS VALID FOR 1 YEAR FROM THE DATE OF ISSUANCE OF THE COUPON CODE.
- Shipping Charges are Non-Refundable
- You can get in touch with us about any issues at our customer support portal or drop us a line at firstname.lastname@example.org and we will be happy to help. For a faster response, send us a message on Instagram @mamandpeaches. You can also reach us on +91 9818004534. All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day.
- Please note that we do not solve customer queries on WhatsApp.
- Cancellations will only be possible till the order has not been dispatched from our warehouse.
- To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories,vests, washcloths, gift baskets,keepsakes and play gyms.Mama & Peaches may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
- Returns are unacceptable on Gift cards, personalized products or made-to-order products like furniture, wallpapers and bundles/set boxes.
- Incase of any damage or defect, the same must be informed within 2 days from the date of delivery.
- In case your return is declined due to a quality failed issue, a re-shipping fee of Rs.100/- will apply.
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or SEASONAL SALES or Combo Deals or any such promotions wherein free products are included, such orders will not be eligible for any returns.
There is NO RETURN on DISCOUNTED PRODUCTS or the ones PURCHASED ON
On all orders above ₹999
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