Orders once placed can be cancelled on the same day by reaching out to our customer care. If you cancel it in time, will refund the full amount back into your account.Once an order has been dispatched the order cannot be cancelled.
If a customer, cancels the order once it has been dispatched he shall be liable to 100% of the amount.
Mamaandpeaches.com follows a transparent; no questions asked returns policy for all full-size products bought off the online store. You can return unused products (unopened & in original packaging) you have ordered by sending us an intimation within 2 days of the date of receipt. Return shipment fees will have to be borne by the customer except in cases where the product is faulty. All shipping fees will be borne by the customer, along with INR 150 shipping fee and INR 150 administrative fees. Used products cannot be returned.
- Special Instructions for The Mama & Peaches Box – The monthly Mama-to-be and Mama and Baby Boxes are curated by our experts and unfortunately, we will not be able to replace the products in the box in the event that you do not like it. In the event of a product being damaged in transit, we will replace the it with another piece, provided the issue is communicated to us within 24 hours of delivery of the Mama & Peaches Box.
- There are no returns and no refunds available on the boxes since these are discovery boxes.
- Special Instructions for Cosmetics – Products should not have been tried or used and the packaging should not have been tampered in any way.
How do I return unused goods?
To return unused goods, please email us at firstname.lastname@example.org and we will guide you through the Return process. The process will depend on your location and the category of the goods you wish to return.
Refunds are processed in a maximum of 15 days from the date on which Mama & Peaches receives returned goods. A refund cheque will be deposited in your bank account in case of Cash on Delivery orders. The cheque will be made in favour of the “Billing Name” you used when placing the order. In case of prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.
Once the products are used, we cannot offer a refund as the products cannot be resold to customers.
While we take a lot of effort to ensure that every customer’s expectation is fulfilled, we understand that sometimes, we make mistakes and cannot match up to your expectations. So if there are still any concerns, do reach out to us and we will see what can be done. Please email us at email@example.com regarding cancellation or refunds.